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Type of Services Offered

Public access to multiple services and/or information sources
The second type of e-gov initiatives we studied are projects allowing public access to multiple services and information sources. These web sites are not focused on a single theme such as job search or new business registration but provide federal or statewide information on a variety of subjects. The portal that comprises the largest set of information is FirstGov.gov, which is sometimes referred to as the US federal government megaportal. FirstGov classifies its information to address three types of audiences: citizens , businesses, and governments. It provides access to 186 million web pages from federal and state governments. Service Canada, the Canadian one-stop access to all government information organizes services is also designed for three categories of users: Canadians, Non Canadians, and Canadian Businesses. Similar approaches to multiple services and information portals are also found at the state level (e.g. Access Indiana) or at the local level (e.g. Bremen Online).