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New Models of Collaboration
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Case Studies
Each project developed new working arrangements among government organizations or between government and the private or nonprofit sectors.

The research included case studies of three forms of collaboration.
  • Public-Public collaboration models include agreements between public agencies and can be classified into two main categories: horizontal and vertical. The first refers to agreements between agencies or departments at the same level of government, while the second refers to intergovernmental alliances between local, provincial (state), or national administrations.
  • Public-Private collaboration models present a great diversity. Sub-contracting and out-sourcing are two common types. In these cases, Government retains responsibility for a service that is totally or partially operated by the private sector. A third type, Public-private partnerships (PPP or P3), focus on the sharing of resources, risks, and benefits across sectors.
  • Public-Nonprofit collaboration models involve public agencies at any level of government working with non-governmental or non-profit organizations to deliver a public service.
Public - Public Cases

NYS GIS Coordination Program
Ophelia Eglene,  Sharon S. DawesUS; Model (Public - Public) >Download PDF
The New York State Geographic Information System (GIS) Coordination Program hosts a formal data sharing cooperative and a variety of educational and support services to encourage state and local development and use of spatial data.

Service Canada
Lise Préfontaine,  Valéry Ramonjavelo,  Carole Maziade,  Line RicardCanadian; Model (Public - Public) >Download PDF
The Service Canada initiative is an experimental project designed to improve the accessibility and quality of government services for citizens. Sponsored by the Treasury Board of Canada Secretariat, its implementation takes the form of partnerships with various federal departments (primarily Public Works and Human Resources Development Canada), a few provincial governments (Manitoba, New Brunswick) and intermediary groups.

Public - Private Cases

Access Indiana
Jon P.GantUS; Model (Public - Private) >Download PDF
Access Indiana is the official information and transaction portal for the state of Indiana. The state portal is an innovative public-private partnership using a self-funding strategy to deliver government information and services to citizens and businesses.

Bremen Online
Martin Hagen,  Herbert KubicekEuropean; Model (Public - Private) >Download PDF
Bremen Online Services is a federally funded project which aims to develop electronic government and to provide online transactions and payments in a secure way. The German project is carried out in an innovative public-private partnership by the Free Hanseatic City of Bremen and regional and national partners from private industry.

Cadastre Reengineering Project
Carole Maziade,  Lise PréfontaineCanadian; Model (Public - Private) >Download PDF
The cadastre reengineering project involves developing and installing information and management systems for Quebec's real property tax program. Overseen by the Ministry of Natural Resources (MNR), the project is being implemented by a private partner, the DMR Consulting Group, which is integrating goods and services, providing the technological infrastructure, and developing geospatial reference information systems.
Patricia Diamond FletcherUS; Model (Public - Private) >Download PDF is the federal government's official web portal enabling government-to-citizen (G2C), government-to-business (G2B), and government-to-government (G2G) interactions and transactions to occur. The portal includes more than 186 million web pages from federal and state governments, the District of Columbia, and U.S. territories.
Sylvie NigotEuropean; Model (Public - Private) >Download PDF
Hotjob is a portal for job-seekers and employers implemented by FOREM, a jointly managed public service in Belgium. Hotjob provides job-seekers and employers easy access to over 500 job and training sites that the project staff has checked and indexed.

IRS e-File
Patricia Diamond FletcherUS; Model (Public - Private) >Download PDF
The electronic filing of income tax returns, or the e-file program, began with a partnership between the IRS and H&R Block in 1985 and has since grown to include a large number of tax preparers and individual and business taxpayers.

Ontario Business Connect
Hélène SicotteCanadian; Model (Public - Private) >Download PDF
Ontario Business Connect (OBC) provides registration services for new businesses at multiple access points. Headed by the Ontario Ministry of Consumer and Business Services, the main partners are the government departments and agencies involved with new businesses at the provincial and federal level, IT firms, the point-of-service partners, and three private service wholesalers.

Partners in Change
Paule LabergeCanadian; Model (Public - Private) >Download PDF
Partners in Change is a project to reorganize the delivery of income assistance and social services provided by the New Brunswick Department of Human Resources Development (NBHRD) and carried out in partnership with the private firm of Andersen Consulting Canada, now Accenture.

Public - Nonprofit Cases

Ambassadeur Project
Carole Maziade,  Ricard, LineCanadian; Model (Public - Nonprofit) >Download PDF
Ambassadeur is a project involving education and training in the use of information technology to obtain government information. Headed by the Jonquière office of Human Resources Development Canada, the project is being carried out as a partnership mainly with the six CDACs (Community Development Assistance Corporations) in the Saguenay/St-Jean Lake region.

OneStop Business Registration
Luc BernierCanadian; Model (Public - Nonprofit) >Download PDF
OneStop Business Registration (OSBR) is a one-stop project run by the Small Business Development Branch (SBDB) of the British Columbia Ministry of Small Business, Tourism, and Culture (MSBTC). It involves more than ten partners from the public and private sector, as well as non-profit organizations