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The Service Canada Initiative

Deliverables and Management Structure
Since the project was considered exploratory, the stages were brief and the deliverables clearly defined. Project management was the responsibility of the TBS Assistant Secretary, Service and Innovation. Those efforts were supported by the approximately 20-member SCI staff, and two committees, one for coordination and the other advisory. The Service Canada Coordination Committee was made up of representatives from 15 departments and handled strategic management, coordination, pilot project selection and evaluation, and communication. The Committee met at regular intervals, namely about four times a year. Service and Innovation also relied on the Advisory Committee on Service Improvement, a working group whose main concern was the offer of government services. This group was further backed by a forum of civil servants with a special interest in the delivery of pubic services. Alongside these committees were the federal councils that coordinate the regional activities of departments and agencies. They are made up of senior officials, generally Deputy Ministers or Regional Directors, representing each department active in the region. The councils, which were already in place when the SCI project got underway, focus on the regional characteristics of the areas they serve and try to orient federal policies and programs for the welfare of the community. In the case of the community centres for Manitoba’s francophone communities described above, the Federal Council played a leading role in bringing some departments on board.