As mentioned earlier, OSBR is a business registration system built on an Oracle database. The first phase of OSBR in 1996 was based on a modified version of the Mosaic browser that enabled two-way communication between users and the government. Next an interface for data entry was developed. The start-up process was rather slow. Initially, the terminals were used to produce and fax the forms filled out at a kiosk. Form processing is expected to become increasingly electronic, with XML.
Some users complained about the slowness of the existing Internet system and that the terminals froze when a user did not wait long enough for system responses. Nonetheless, the vast majority of comments in the survey at the end of a registration session indicated that the best feature of the system was its simplicity. This feedback leads one to believe that the target clientele wants to be able to carry out the same procedure through the Internet at home instead of having to go to a kiosk.
Moreover, the kiosks we visited are often in very busy public places, making it hard to concentrate while filling out the forms. Those in municipal offices appear to be particularly poorly located. On the other hand, those in the offices of government agents are in quieter locations where users can get help from government officials.
This choice of very simple technology has begun working against the project. With the public making increasing demands on government services, this lack of technological sophistication is viewed as a shortcoming. Many users expect a more sophisticated version of the software that can be used at home. The organizations involved in the partnership also expect the system to be upgraded. In brief, more technological sophistication will give the project more credibility. The technology made progress possible. Its upgradeable nature is essential. OSBR can easily be integrated into the technological progress of Internet-based government services.
Officials see the technology as a way to eliminate tedious tasks. One of the people responsible for the technology concluded that it has to remain a means; that the project should be driven, not by technology, but by program content.