This case study clearly reveals that, from the outset, the Hotjob project was an external one intended primarily for external users. It was screened from FOREM's internal agents during the development phase. This gave rise to a few problems, especially when the portal was launched. In fact, the agents did not incorporate the new on-line products into their daily tasks, or did so very little.
This situation, however, was clearly understood by the organization and we are now seeing a shift in priorities with increasing consideration given to the internal services involved. Noteworthy, for example, is the development of an interface specifically intended for FOREM agents.