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5. Results

5.2. Opportunities/benefits
The opportunity for all partners in Bremen Online Services, of course, is to develop a completely new way of service delivery, both technically and organizationally. Information technology and the specific services developed by Bremen Online Services (like signature and transactions processing technology) will allow legally binding and complete administration processes to be conducted online. Especially in routine cases, this will allow all users to save costs and time on the transactions, and thus enable cost savings on part of the service providers and increased speed and convenience on the part of receivers. While this goal is shared with almost all players in today's economy, it requires large investments because a whole new infrastructure has to be created and a chicken/egg-problem must be overcome: access, infrastructure and applications have to be developed all at once. To do this, Bremen Online Services uses the significant funding of the federal government. However, the key to its success is to bring all important actors from the administration and private partners together and make them share the same vision.

Arguably even more important is an organizational opportunity which comes out of the new electronic service delivery method. It becomes a lot easier to integrate public administration services with private services, and thus offer citizens and customers services not in "silos", but according to their demand patterns. Integrating electronic instead of physically bounded services requires less organizational commitment by the partners, because a third party, in this case Bremen Online Services, acts as a common platform who takes care of the presentation of the interface. For each administration and private service provider this means they have to make an agreement with only one party and open only one (electronic) interface to the platform, while Bremen Online Services is responsible for bundling the services in user-oriented fashion. This, then, is the form of public-private partnership which allows single-window delivery for public and private services.