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2. The Project

2.4. Applications
The third component of the electronic government concept is made up of a number of computer-based services such as older legacy systems. For the most part, this means opening existing applications and systems within the administrations and at private service providers, such as public utility, phone and post services, ticket-sellers and insurance companies, so that they can process online-transactions automatically, guarded by the intermediary and signatures.

This, of course, is not at all easy and requires large-scale "re-engineering" efforts in the respective agencies. Bremen Online Services selected several administration areas and provides funding in order to support these efforts. The highest priority is on those applications which are used by intermediary agents such as lawyers or tax consultants, because here both parties are likely to realize cost-effective gains through electronic transactions. The same applies for general business applications in the area of procurement. To increase usage of electronic services, several services are offered for the general public in the areas of moving and housing as well as leisure activities (mostly ticketing). Additional applications are implemented for students (college/university processes), car dealerships (car registration) and others (see Fig. 2).

Intermediary agents
- Tax filings and information (for tax consultants)
- Legal procedures with courts (for lawyers)
- Building applications (for architects)
- Car registration (for registration services)
- Procurement
- Car registrations (for car dealerships and manufacturer)
- Moving
- Leisure activities (ticketing for movie theaters, theaters and sport events)
- College/University processes (for students)

Fig. 2: Application areas of Bremen Online Services

The public services are complemented by private services. In all, more than 70 processes conducted by almost 30 service providers are scheduled for implementation during the time that federal funding is available. Providing such a broad spectrum of services in a single-window fashion is important because if citizens or customers will conduct all necessary transactions in a given life-situation, such as moving, dealing with unemployment or starting a business, it will be beneficial to use electronic services. Single processes by themselves do not add value because each one would have its own technology costs such as the need to purchase or acquire an electronic signature or electronic cash purse. By contrast single-window services avoid data and technology duplication.