Untangle the Web: Delivering Municipal Services Through the Internet
Mark LaVigne, Stephanie Simon, Sharon Dawes, Theresa Pardo, and Donna Berlin
Dec. 1, 2002
Abstract
The technological advances of the last decade have changed the way we live and work. The World Wide Web is a perfect illustration. The Web offers people and organizations a whole new way to interact and communicate. This report provides a framework for helping local governments achieve the benefits of the Web without being overcome by its complexity.