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Summary
One of the key promises of e-government is a reinvented government. The vision includes improved access for citizens, increased efficiency, lower costs, and greater effectiveness. While many governments have already implemented electronic service initiatives, the bulk of the work is still to come.

E-Government: Creating Tools of the Trade is designed to support e-government work at all levels of government by offering practical advice, successful models, and well-grounded guides. The focus of this project is centered on the many aspects of "how" to design, build, and evaluate e-government initiatives.

The project work began with an extensive environmental scan that served as the foundation for an E-Government Roundtable for government managers in New York State. The tools produced are in response to the expressed needs of those professionals engaged in e-government work.