CTG - Publications

Reports (125)

Sorted Alphabetically by Title

2007 Center Review: Self Evaluation Report
March 12, 2008 [ Report ]

A Brief Survey of Internet Policies
April 1, 1996 [ Report ]

A Framework for Evaluating Public Sector Geographic Information Systems
Dec. 1, 1995 [ Report ]

Kristine L. Kelly

A Snapshot of IT and Cyber Challenges & Priorities: NYS Local Government Information Technology Directors Association
Feb. 17, 2022 [ Report ]

Meghan Cook

A Step Beyond Research: Fostering IT Innovations in Government
Oct. 1, 1997 [ Report ]

A Survey of Key Concepts and Issues for Electronic Recordkeeping
May 1, 1997 [ Report ]

Betsy Maio

A Survey of System Development Process Models
Feb. 1, 1998 [ Report ]

Darryl Green and Ann DiCaterino

AIRNow-I Shanghai: Crossing Cultures, Sharing Knowledge
Aug. 1, 2011 [ Report ]

Sharon S. Dawes, G. Brian Burke, and Lei Zheng

Advancing Intelligent Transportation in New York State
Nov. 15, 2018 [ Report ]

Meghan E. Cook, Alan Kowlowitz, Jillian Palmer, Theresa A. Pardo and Derek Werthmuller

Advancing Return on Investment Analysis for Government IT: A Public Value Framework
Oct. 25, 2006 [ Report ]

Anthony M. Cresswell, G. Brian Burke, and Theresa A. Pardo

Air Quality Data Use, Issues, and Value in Colorado
Dec. 18, 2013 [ Report ]

Sharon S. Dawes, G. Brian Burke, and Ashley Davis-Alteri

Air Quality Data Use, Issues, and Value in Georgia
Dec. 18, 2013 [ Report ]

Sharon S. Dawes, G. Brian Burke, and Ashley Davis-Alteri

Air Quality Data Use, Issues, and Value in Missouri
Dec. 18, 2013 [ Report ]

Sharon S. Dawes, G. Brian Burke, and Ashley Davis-Alteri

An Introduction to Workflow Management Systems
Nov. 1, 1997 [ Report ]

Ann DiCaterino, Kai Larsen, Mei-Huei Tang, and Wen-Li Wang

An Open Government Research and Development Agenda Setting Workshop: A Summary Activity Report
June 10, 2011 [ Report ]

Artificial Intelligence (AI) and Public Managers: Key Questions and Recommended Actions
Oct. 24, 2023 [ Report ]

Zong-Xian Huang, Meghan E. Cook, J. Ramon Gil Garcia, Theresa A. Pardo

Assessing Mobile Technologies in Child Protective Services
Jan. 2, 2007 [ Report ]

Anthony M. Cresswell, Meghan E. Cook, Natalie Helbig, Jana L. Hrdinová, J. Ramon Gil-Garcia, Fawzi H. Mulki, Bahadir K. Akcam and Donna S. Canestraro

Assessing Mobile Technologies in Child Protective Services (2008-2009): A Demonstration Project in 26 New York State Local Departments of Social Services
Dec. 1, 2009 [ Report ]

Meghan E. Cook, Anthony M. Cresswell, Natalie Helbig, Bahadir K. Akcam , and Fawzi H. Mulki

Assessing Mobile Technologies in Child Protective Services: A Demonstration Project in 23 New York State Local Departments of Social Services
March 13, 2008 [ Report ]

Meghan E. Cook, Anthony M. Cresswell, Natalie Helbig, Fawzi H. Mulki, Bahadir K. Akcam , and Jana L. Hrdinová

Assessing Mobile Technologies in Child Protective Services: An Extended Pilot in New York City's Administration for Children's Services
Jan. 7, 2008 [ Report ]

Meghan E. Cook, Anthony M. Cresswell, Natalie Helbig, Jana L. Hrdinová, Fawzi H. Mulki, and Bahadir K. Akcam

Balancing Environmental Quality and Economic Vitality in the Adirondack Park
Dec. 1, 1995 [ Report ]

David F. Andersen, Peter Avery, Peter A. Bloniarz, Sharon S. Dawes, Stephen Hyde, Kristine L. Kelly, Anne Miller, and Eliot Rich

Bridging the Enterprise: Lessons from the New York State-Local Internet Gateway Prototype
May 1, 2004 [ Report ]

Meghan E. Cook, Sharon S. Dawes, Dubravka Juraga, Derek R. Werthmuller, Christina M. Pagano, and Benjamin F. Schwartz

Broadband Internet Service Adoption and Use in New York State Households
May 10, 2011 [ Report ]

Anthony M. Cresswell

Building Integrated Data Repositories
May 1, 1999 [ Report ]

Building On-ramps to International Research Collaboration: Replicable strategies for entry, productivity and sustainability
Oct. 31, 2012 [ Report ]

Natalie Helbig, Sharon S. Dawes, Meghan Cook, Jana Hrdinova, and Tulli Edwards

Compelling Reasons for GIS Coordination in New York State
Dec. 1, 1995 [ Report ]

Kristine L. Kelly

Constructing the New York State-Local Internet Gateway Prototype: A Technical View
April 1, 2005 [ Report ]

Creating Enhanced Enterprise Information Technology Governance for New York State: A Set of Recommendations for Value-Generating Change
Aug. 26, 2009 [ Report ]

Theresa A. Pardo, Donna S. Canestraro, Jana Hrdinová, Anthony M. Cresswell, and Anna Raup-Kounovsky

Creating and Maintaining Proper Systems for Electronic Record Keeping
Dec. 1, 2002 [ Report ]

National Electronic Commerce Coordinating Council

Cybersecurity Primer for Local Government Leaders
Feb. 9, 2022 [ Report ]

Meghan E. Cook, Mark LaVigne (Deputy Director, NYSAC), Alondra Berroa

Data Quality Tools for Data Warehousing - A Small Sample Survey
Oct. 1, 1998 [ Report ]

M. Pamela Neely

Dealing with Data
Feb. 1, 1999 [ Report ]

Ophelia Eglene, Editor

Delivering on the Web: The NYS Internet Services Testbed
Dec. 1, 1996 [ Report ]

Theresa A. Pardo, David R. Connelly, and Sharon S. Dawes

Developing Public Value Metrics for Returns to Government ICT Investments
June 1, 2012 [ Report ]

Anthony M. Cresswell and Djoko Sigit Sayogo

Digital Transformation and Public Value
Jan. 31, 2022 [ Report ]

Theresa A. Pardo, Meghan E. Cook

Does Mobility Make a Difference? A Cumulative Study of the Impact of Mobile Technology in New York State Child Protective Services
Jan. 13, 2012 [ Report ]

Anthony M. Cresswell, Meghan E. Cook, Natalie Helbig, Taewoo Nam, Weija Ran, and Jana Hrdinova

Effective Strategies in Justice Information Integration: A Brief Current Practices Review
July 1, 2004 [ Report ]

J. Ramón Gil-García, Carrie A. Schneider, and Theresa A. Pardo

Empowering Communities: Public Libraries, Inclusive Civic Engagement and Artificial Intelligence
Aug. 2, 2024 [ Report ]

Zong-Xian Huang, Aryamala Prasad, Mila Gasco Hernandez, J. Ramon Gil-Garcia, Femi Adelakun, Brooks Rainwater

Empowering Communities: The Case of Frisco Public Library
April 23, 2026 [ Report ]

Mila Gascó-Hernández, Dwi Puspita Sari, J. Ramon Gil-Garcia, Femi Adelakun, Brooks Rainwater

Empowering Communities: The Case of Palo Alto City Library
Nov. 14, 2025 [ Report ]

Zong-Xian Huang, J. Ramon Gil-Garcia, Mila Gascó-Hernández, Femi Adelakun, Brooks Rainwater

Empowering Communities: The Case of Queens Public Library
April 23, 2025 [ Report ]

Zong-Xian Huang, Mila Gascó-Hernández, J. Ramon Gil-Garcia, Femi Adelakun, Brooks Rainwater

Empowering Communities: The Case of Schaumburg Township District Library
Feb. 19, 2025 [ Report ]

Aryamala Prasad, Mila Gascó-Hernández, Zong-Xian Huang, J. Ramon Gil-Garcia, Femi Adelakun, Brooks Rainwater

Enabling Open Government for All: A Road Map for Public Libraries
Dec. 1, 2014 [ Report ]

G. Brian Burke, Alan Kowlowitz, Theresa Pardo, and Megan Sutherland

Enabling Smart, Inclusive, and Connected Communities: An Opportunity Agenda and Roadmap Report
Aug. 31, 2021 [ Report ]

Enabling Smarter Communities: The Case of the Chicago Public Library
Aug. 31, 2021 [ Report ]

Enabling Smarter Communities: The Case of the Ignacio Community Library
Aug. 31, 2021 [ Report ]

Enabling Smarter Communities: The Case of the Saratoga Springs Public Library
Aug. 31, 2021 [ Report ]

Enabling Smarter Communities:The Case of the Chattanooga Public Library
Aug. 31, 2021 [ Report ]

Enterprise IT Governance in State Government: State Profiles
Aug. 10, 2009 [ Report ]

Jana Hrdinová, Natalie Helbig, and Anna Raup-Kounovsky

Envisioning an Elections Future: Exploring the Technology, Policy, Management and Legal Environments in Voter Registration
Dec. 31, 2021 [ Report ]

Meghan E. Cook, Derek Werthmuller, Luis Luna-Reyes, Theresa A Pardo, Taylor Oathout, Paula Hauser

Evaluating the APA Prototype: Prospects for Providing Cheaper, Faster, and Better Services to the APA's Customers
Oct. 1, 1995 [ Report ]

David F. Andersen, Peter Avery, Stephen Hyde, Kristine L. Kelly, Soonhee Kim, and John Rohrbaugh

Exemplary Practices in Electronic Records and Information Access Programs
July 1, 2004 [ Report ]

Anthony M. Cresswell

Exploratory Social Media Project Phase I: Identifying benefits and concerns surrounding use of social media in government
Dec. 15, 2009 [ Report ]

Exploring Regional Telecommunications Incident Response Coordination
Aug. 30, 2007 [ Report ]

Donna S. Canestraro, Theresa A. Pardo, and Anna Raup-Kounovsky

Factors Influencing Government Cross-Boundary Information Sharing: Preliminary Analysis of a National Survey
Sept. 1, 2009 [ Report ]

Theresa A. Pardo, J. Ramon Gil-Garcia, G. Brian Burke, and Ahmet Guler

Finding Our Future: A Research Agenda for the Research Enterprise
July 1, 2002 [ Report ]

Theresa A. Pardo, Sharon S. Dawes, Anthony M. Cresswell, Fiona Thompson, and Giri Kumar Tayi

Functional Requirements to Ensure the Creation, Maintenance, and Preservation of Electronic Records
April 1, 1998 [ Report ]

Alan Kowlowitz and Kristine L. Kelly

Government Worth Having: A briefing on interoperability for government leaders
Oct. 21, 2008 [ Report ]

Theresa A. Pardo and G. Brian Burke

Groupware Technology Testbed
Nov. 1, 1994 [ Report ]

Theresa A. Pardo and Mark Nelson

Highlights: Exploring the Feasibility of A Digital Government Journal
July 1, 2004 [ Report ]

Sharon S. Dawes, Natalie Helbig, and J. Ramon Gil-Garcia

IT Governance Capability: Laying the foundation for government interoperability
Oct. 1, 2009 [ Report ]

Theresa A. Pardo and G. Brian Burke

IT Innovation in Government: Toward an Applied Research Agenda, Part One: The practitioner perspective
Oct. 1, 1997 [ Report ]

IT Innovation in Government: Toward an Applied Research Agenda, Part Two: The researcher perspective
Oct. 1, 1997 [ Report ]

Improving Government Interoperability: A capability framework for government managers
Oct. 21, 2008 [ Report ]

Theresa A. Pardo and G. Brian Burke

Information Access in an Electronic World: A policy panel summary transcript
May 1, 2002 [ Report ]

Information and Technology: Improving Public Sector Capability to Address Societal Challenges
Oct. 15, 2010 [ Report ]

Theresa A. Pardo, Anthony M. Cresswell, and Meghan E. Cook

Information, Technology, and Coordination: Lessons from the World Trade Center Response
June 1, 2004 [ Report ]

Sharon S. Dawes, Thomas Birkland, Giri Kumar Tayi, and Carrie A. Schneider

Information, Technology, and Governance: A Grand Challenges Research Agenda Pre-Workshop Paper
Feb. 17, 2010 [ Report ]

Information, Technology, and Governance: A Grand Challenges Research Agenda Workshop Summary Activity Report
Nov. 10, 2011 [ Report ]

Meghan E. Cook

Insider's Guide to Using Information in Government Executive Briefing
Feb. 1, 2001 [ Report ]

International Digital Government Research: A Reconnaissance Study (1994 - 2008) UPDATED
Aug. 31, 2009 [ Report ]

Natalie Helbig, Sharon S. Dawes, Fawzi H. Mulki, Jana L. Hrdinová, Meghan E. Cook, and Tuuli Edwards

Internet Security Seminar
April 1, 1996 [ Report ]

Knowledge Sharing Innovations in the Natural Resources Community: A toolkit for community-based project teams
Aug. 24, 2007 [ Report ]

Donna S. Canestraro, Jana Hrdinová, Jim Costello, Theresa A. Pardo, and Derek Werthmuller

Learning from Crisis: Lessons from the World Trade Center Response. A Research Symposium Panel Transcript Summary
Aug. 1, 2004 [ Report ]

Sharon S. Dawes, Larry Knafo , Peter Levin , Karen Schimke , and Steve Kos

Managing Cyber Threats through Effective Governance
Oct. 21, 2020 [ Report ]

John Gilligan, Theresa A. Pardo, Meghan Cook, Mike Garcia, Stephanie Gass, Jackson Koutsos, Autum Pylant

Maximizing Current and Future Mobile Technology Investments in New York State Child Protective Services
Dec. 10, 2008 [ Report ]

Meghan E. Cook, Natalie Helbig, Anthony M. Cresswell, Fawzi H. Mulki, and Bahadir K. Akcam

Mitigating Cross-Border Air Pollution: The Power of A Network
Oct. 8, 2009 [ Report ]

Anthony M. Cresswell, G. Brian Burke, and Celene Navarrete

Modeling the Informational Relationships between Government and Society: A Pre-Workshop White Paper
July 26, 2012 [ Report ]

Natalie C. Helbig, Anthony M. Cresswell, G. Brian Burke, Theresa A. Pardo, and Luis Luna-Reyes

Models for Action: Practical Approaches to Electronic Records Management & Preservation
July 1, 1998 [ Report ]

Kristine L. Kelly, Alan Kowlowitz, Theresa A. Pardo, and Darryl E. Green

New Models of Collaboration for Public Service Delivery
April 1, 2000 [ Report ]

Lise Prefontaine, Line Ricard, Helene Sicotte, Danielle Turcotte, and Sharon Dawes

New Models of Collaboration: An Overview
Oct. 1, 2004 [ Report ]

New Models of Collaboration: GIS Coordination in New York State
Oct. 1, 1998 [ Report ]

Ophelia Eglene and Sharon S. Dawes

New York State Central Accounting System Stakeholder Needs Analysis
July 1, 2000 [ Report ]

Theresa A. Pardo, Hans J. Scholl, Meghan E. Cook, David R. Connelly, and Sharon S. Dawes

New York State Information Technology Workforce Skills Assessment Statewide Survey Results
Dec. 12, 2006 [ Report ]

Sharon S. Dawes, Natalie Helbig, Russell Hassan, and J. Ramon Gil-Garcia

Opening Government’s Official Legal Materials: Authenticity and Integrity in the Digital World
Feb. 23, 2012 [ Report ]

Alan S. Kowlowitz

Partners in State-Local Information Systems: Lessons from the Field
Oct. 1, 1997 [ Report ]

Sharon S. Dawes, Theresa A. Pardo, David R. Connelly, Darryl F. Green, and Claire R. McInerney

Preserving State Government Digital Information: A Baseline Report
July 1, 2006 [ Report ]

Theresa A. Pardo, G. Brian Burke, and Hyuckbin Kwon

Putting Information Together
Feb. 1, 2000 [ Report ]

Reassessing New York: A Collaborative Process
June 1, 2000 [ Report ]

Mark LaVigne, David R. Connelly, Donna S. Canestraro, and Theresa A. Pardo

Reconnaissance Study: Developing a Business Case for the Integration of Criminal Justice Information
Sept. 1, 1999 [ Report ]

Anthony M. Cresswell and David R. Connelly

Report of the Field Test to Evaluate a Decision Support Tool for Psychiatric Assessments in Emergency Rooms
Aug. 1, 1995 [ Report ]

Sharon S. Dawes and Anthony M. Cresswell

Research and Practical Experiences in the Use of Multiple Data Sources for Enterprise Level Planning and Decision Making: A Literature Review
April 1, 1999 [ Report ]

Jihong Zeng

Reviewing the Performance of ORMA's Voice Response System for Automated Business Permit Information: Integrating Technical, Cost-Based, and Customer-Oriented Evaluations of System Performance
March 1, 1995 [ Report ]

Mark Giguere, Stephen Hyde, Kristine L. Kelly, Soonhee Kim, Mohammed Mojtahedzadeh, and John Rohrbaugh

Service New Brunswick (Case Study)
Sept. 12, 2006 [ Report ]

Theresa A. Pardo and Lucy Dadayan

Setting the Stage for an Electronic Health Record: A Business Analysis for the New York State Department of Correctional Services
Dec. 10, 2006 [ Report ]

Theresa A. Pardo, Meghan E. Cook, Donna S. Canestraro, Jana Hrdinova, Anthony M. Cresswell, and Benjamin French

Sharing the Costs, Sharing the Benefits: The NYS GIS Cooperative
Dec. 1, 1995 [ Report ]

Kristine L. Kelly, Theresa A. Pardo, Sharon S. Dawes, Ann DiCaterino, and Winsome Foderingham

Socioeconomic Benefits of Adding NASA Satellite Data to AirNow
Dec. 18, 2013 [ Report ]

Sharon S. Dawes, G. Brian Burke, Adam N. Pasch, and Timothy S. Dye

Some Assembly Required: Building a Digital Government for the 21st Century
March 1, 1999 [ Report ]

Sharon S. Dawes, Peter A. Bloniarz, Kristine L. Kelly, and Patricia D. Fletcher

Supporting Psychiatric Assessments in Emergency Rooms
Sept. 1, 1995 [ Report ]

Sharon S. Dawes, Peter A. Bloniarz, Jeryl L. Mumpower, David Shern, Thomas R. Stewart, and Bruce B. Way

The Austrian Federal Budgeting and Bookkeeping System (Case Study)
Sept. 12, 2006 [ Report ]

G. Brian Burke and Anthony M. Cresswell

The Commonwealth of Pennsylvania’s Integrated Enterprise System (Case Study)
Sept. 12, 2006 [ Report ]

Sharon S. Dawes, G. Brian Burke, and Lucy Dadayan

The Dynamics of Opening Government Data
Nov. 30, 2012 [ Report ]

Natalie C. Helbig, Anthony M. Cresswell, G. Brian Burke, and Luis Luna-Reyes

The Future of E-Government
June 24, 2002 [ Report ]

Sharon Dawes

The Government of Israel’s Merkava Project (Case Study)
Sept. 12, 2006 [ Report ]

Anthony M. Cresswell and G. Brian Burke

The New York State Spatial Data Clearinghouse Technical Report
Dec. 1, 1995 [ Report ]

Ann DiCaterino

The New York State-Local Internet Gateway Prototype Project: Current Practice Research
July 1, 2004 [ Report ]

Christina M. Pagano and Meghan E. Cook

The Role of Public Libraries in Engage Citizens in Smart, Inclusive and Connected Communities: A Current Practices Report
Oct. 31, 2018 [ Report ]

Shannon Mersand, Mila Gascó-Hernández, Xiaoyi Zhao, J. Ramon Gil-Garcia, G. Brian Burke, Megan Sutherland, Miguel Figueroa (Director, Center for the Future of Libraries at the American Library Association)

The Role of Public Libraries in Engaging Citizens in Smart, Inclusive and Connected Communities
Oct. 31, 2018 [ Report ]

Shannon Mersand, Mila Gasco-Hernandez, Xiaoyi Zhao, J. Ramon Gil-Garcia, G. Brian Burke, Megan Sutherland, Miguel Figueroa

The Role of Public Libraries in the Development of Smart Cities and Communities: Results from a National Local Government Survey
Aug. 31, 2021 [ Report ]

The Role of Public Libraries in the Development of Smart Cities and Communities: Results from a National Public Library Survey
Aug. 31, 2021 [ Report ]

The Washington State Digital Archives (Case Study)
Sept. 12, 2006 [ Report ]

Anthony M. Cresswell and G. Brian Burke

The World Wide Web as a Universal Interface to Government Services
Dec. 1, 1996 [ Report ]

Anne DiCaterino and Theresa A. Pardo

Title Imaging Project with NYS Department of Motor Vehicles
Nov. 1, 1994 [ Report ]

Peter A. Bloniarz and Mark Nelson

Top Seven Challenges Facing Local Governments in the Digital Age
June 27, 2018 [ Report ]

Meghan Cook, Program Director CTG UAlbany,

Transitioning to CCWIS Compliance for NYS: Go or No Go?
May 1, 2018 [ Report ]

Theresa A Pardo, Teresa Harrison, Nicolas Soto, Martha Avila Maravilla, Megan Sutherland

Use of Parcel Data in New York State: A Reconnaissance Study
June 1, 2005 [ Report ]

Meghan E. Cook, Sharon S. Dawes, Natalie C. Helbig, and Roger J. Lishnoff

Using Technology to Change Work: Technical Results from the APA Prototype
Oct. 1, 1995 [ Report ]

Peter A. Bloniarz, Anne Miller, and Eliot Rich

Using XML for Web Site Management: An Executive Briefing on streamlining workflow, reducing costs, and enhancing organizational value
June 1, 2007 [ Report ]

Jim Costello, Donna S. Canestraro, Derek Werthmuller, J. Ramon Gil-Garcia, and Andrea Baker

Using XML for Web Site Management: Lessons Learned Report
Jan. 18, 2008 [ Report ]

Jim Costello, Donna S. Canestraro, J. Ramón Gil-Garcia, and Derek Werthmuller

Voice Information Response System
May 1, 1995 [ Report ]

David F. Andersen, Peter Avery, Stephen Hyde, and Kristine L. Kelly

Web-based Applications and/or Networked Legacy Systems
April 1, 1999 [ Report ]

Hans Jochen Scholl

What Citizens Want from E-Government
Oct. 1, 2000 [ Report ]

Meghan E. Cook

What Rules Govern the Use of Information?
Oct. 1, 1999 [ Report ]

Workshop Report: Exploring the integration of data-intensive analytical skills in public affairs education
Aug. 4, 2014 [ Report ]

Sharon S. Dawes, Natalie Helbig, and Sreekumar Nampoothiri

XML: A New Web Site Architecture
Sept. 1, 2002 [ Report ]

Jim Costello, Derek Werthmuller, and Darshana Apte