An Introduction to Workflow Management Systems

Ann DiCaterino, Kai Larsen, Mei-Huei Tang, and Wen-Li Wang
Nov. 1, 1997


Different workflow management software solutions offer a variety of approaches to workflow management.

This paper provides an introduction to Workflow Management Systems through a two-tiered approach: a functional review and a technical overview.

First is a functional review of workflow systems, including definitions, typical features, benefits, tradeoffs, process selection, and success factors for implementation.

Then there is a technical overview that describes a method for categorizing workflow products, the state of the market, and emerging standards.

* This material is based upon work supported in part by the National Historical Publications and Records Commission under Grant No. 96023.

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