Many assume e-government is solely about delivering government services over the Internet.
This popular assumption is very limited for two reasons.
First, it narrows our vision for e-government because it does not allow for the wide range of governmental activities that are not direct services; nor does it recognize the essential use of technologies other than the Internet.
Second, it grossly oversimplifies the nature of e-government, leaving the impression that a nicely designed, user-oriented website is the whole story. This ignores the substantial investments that are needed in people, tools, policies, and processes.
* This article is based on testimony presented to the New York City Council Select Committee on Information Technology in Government's hearing, "An Examination of New York City's E-Government Initiatives."