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Appendix: Other Resources

Peter F. Drucker, Management Challenges for the 21st Century (1999).

National Association of State Chief Information Officers, Creating Citizen-Centric Digital Government: A Guide for the States v. 2001, at http://www.nascio.org/publications/digital_government_report_2001.pdf [ Dead Link ] (last visited August 9, 2002).

Doug Simpson, The Ones That Got Away, Civic.com., Aug. 7, 2000, at http://www.fcw.com/civic/articles/2000/august/civ-cover-08-00.asp [ Dead Link ] .