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Appendix: Other Resources

Peter F. Drucker, Management Challenges for the 21st Century (1999).

National Association of State Chief Information Officers, Creating Citizen-Centric Digital Government: A Guide for the States v. 2001, at [ Dead Link ] (last visited August 9, 2002).

Doug Simpson, The Ones That Got Away,, Aug. 7, 2000, at [ Dead Link ] .