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II. E-Government Is a Four-Faceted Vision of the Future

E-Government can be viewed from four distinct perspectives: e-services, e-commerce, e-democracy, and e-management.

A. E-Services and Citizens


E-government opens up many possibilities for innovating and improving government services. Many governments are working toward providing citizens with access to information and services 24 hours a day, seven days a week from the convenience of their home or office PC. This requires organizing services by the needs of citizens, rather than by the agencies that provide them. E-government might enable a citizen to access the form they need to fill out to order a copy of their birth certificate without needing to know that the Health Department handles the request. Other services that citizens want online include renewing a driver's license, voting on the Internet, filing taxes, and obtaining park information.8

8 National Information Consortium, Benchmarking the eGovernment Revolution: Year 2000 Report on Citizen and Business Demand: A Report by the Momentum Research Group of Cunningham Communication Commissioned by NIC, NIC, The eGovernment Company Web site, July 26, 2000, http://www.nicusa.com/NIC_flash/download/Benchmarking_eGovernment.pdf.