E-government takes work, but there are some tested strategies that can help. The following critical success factors are crucial when planning, developing, and implementing new information technology initiatives in government.
Leadership is imperative in a successful e-government project-and leaders are the people who pull the initiative together, establish it as a priority, and steer it toward a successful completion. Day-to-day e-government leadership often comes from the person with the drive and a personal appreciation for how technology can transform service delivery. Internal e-government champions often don't hold formal leadership titles, but they are able to find ways to get people involved and at the planning table.
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