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Local E-Government Applied

The following four categories describe the dimensions of e-government and present examples of each.

E-services and citizens

In local governments across New York State, providing services and information to citizens via the Internet is the most common form of e-government. While some local government Web sites offer a range of information and services, most generally begin by posting information. They then expand to offer search capability on the site, and then move toward interaction - exchanging information - as they develop more technology infrastructure and skills.

Information local governments most commonly post on their Web sites includes descriptions of government departments and officials, contact information, economic development data, a calendar of events, meeting minutes, the local government law and code book, public safety information, special announcements, tourism information, polling locations, and local historical information. Sites that offer dynamic querying allow citizens to enter in key words to search through board meeting agendas and minutes, park and recreation reservation calendars, and real property tax information.

Some local government Web sites offer the ability to print forms, such as permit and license applications, that citizens can fill out and mail or bring to the government office. More elaborate sites offer interactive forms that can be filled out and submitted online.

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