While e-government offers local governments another way to serve citizens and bring innovation to internal operations, its not easy to bring about this change. Information technology may provide alternative methods for service delivery and government operations, but it requires figuring out what makes sense to do within your local government given your constituents, your staff, your resources, and your priorities. It also requires reassessing current business processes and functions in your government.
The overriding question for local governments, then, is "if e-government is difficult, why should we do it?" We posed this question to the clerks, mayors, supervisors, and council members who participated in workshops and interviews. Here are some of the benefits they are realizing.
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