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Scope of Work
The aim of this project is to use comparative case studies of several cities investing in integrated service strategies to develop a methodological framework to guide the integration of city services. An additional aim of this project is to build the capacity of graduate students as international researchers by working with an international team of faculty to establish a framework of service integration for smart cities of various sizes. The students will focus on specific policy domains such as environmental issues, health care, or transportation to better understand how smart city systems in use by different types of city-level governments can be integrated to deliver better services to citizens.

The Smart Cities Service Integration research team consists of researchers and graduate students from the Center for Technology in Government, the Rockefeller College of Public Affairs and Policy, University at Albany, USA, Laval University, Canada, Centro de Investigacion y Docencia Economicas, Mexico, University of Washington, USA, International Institute for Software Technology, United Nations University, Macao, and Fundan University, China.

The cities to be used for the comparative case studies are Quebec City, Canada, New York City, Seattle and Philadelphia, U.S., Mexico City, Mexico, and Shanghai and Macao, China.

The project is scheduled to run for 18 months with an expectation of additional funding to continue the work in the future. The work will begin with extensive literature reviews conducted by all five teams, which will be incorporated into the development of a common interview protocol for all five case studies. Each team will then conduct a series of interviews in each of the designated cities and produce a comparative case study to inform the design of the theoretical framework for integrated service delivery systems as part of an overall “smart cities” strategy.

This research will advance current knowledge about the integration of information and information systems among city-level government agencies.

This research project is embedded within a larger set of investigations by the North American Digital Government Working Group (NADGWG), which was formed in 2007 by researchers and practitioners from a variety of institutions and disciplines in Canada, United States, and Mexico to advance electronic government research across geographic and political boundaries in the region. NADGWG was supported partially by a grant to CTG from the National Science Foundation Digital Government Research Program for its Building a Sustainable International Digital Government Research Community initiative.