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Scope of Work
Every construction job needs the right tools. Building an e-government demands policy, management, and technology tools for planning, design, implementation, and evaluation.

E-Government: Creating Tools of the Trade will produce practical resources to help design and implement e-government. This project responded to the expressed needs of government managers who are engaged in this work.

They asked for guidelines and frameworks that address e-government planning, design, and implementation. They also wanted resources that encourage and enable e-government knowledge sharing, executive level briefings, technology awareness sessions, research and best practice reports, and case studies in collaboration.

How this work will benefit the business of government

One of the key promises of e-government is a reinvented government. The vision includes improved access for citizens, increased efficiency, lower costs, and greater effectiveness. While many governments have already implemented electronic service initiatives, the bulk of the work is still to come. "Creating Tools of the Trade" is designed to support that work at all levels of government by offering practical advice, successful models, and well-grounded guides. Our focus will be centered on the many aspects of "how" to design, build, and evaluate e-government initiatives.

The tools

CTG is working with state and local agencies, as well as corporate and academic partners, to produce the following tools of the trade for e-government.

An e-government knowledge repository is a Web-based resource that provides public officials with an array of practical references and resources for the development, implementation, and evaluation of electronic government. It also provides an interactive environment in which people can discuss their ideas and concerns about technology, policy, and management issues.

Making the transition from the static to the dynamic Web is a presentation series and White Paper that discussed some of the technologies that are changing the way everyone presents data on the Web, from XML to the next generation Internet.

Business process implications of e-government is a research and best practices report that will discuss the process analysis and process improvement dimensions of e-government service design and operation.

Making A Case for Local E-Government is a report on the state of local e-government in New York. It is designed to be communication tool for local governments in the planning, development, and implementation of e-government strategies.

A guide to building a business case for e-government will be part of the second edition of our Making Smart IT Choices guidebook. It will lay a framework for building a case for funding, support, and buy-in for electronic government.

Briefing paper for top executives on the critical role of business process transformation in realizing the promise of electronic government is a report that will present the strategic and economic reasons for "end to end" design, so that e-government investments can achieve their goals.

Guide to managing electronic records in e-government is an article that offers best practice advice and guidelines about how to design and manage the records associated with e-government applications.

Guide to collecting baseline measures on cost and performance of existing services and guide to conducting a return on investment (ROI) analysis for e-government will cover the essential need to set goals, measure performance, assess costs, and evaluate the benefits of e-government investments.

How the tools were selected

These tools reflect the needs of the people who are creating e-government services in New York. On March 22, 2001, 79 representatives from 43 organizations (including 35 state agencies, 3 local governments, and 5 non-profit or private sector organizations) met in a roundtable event to discuss key aspects of e-government development in New York State.

Based on 26 recommendations made at the roundtable, CTG conducted an on-line survey and encouraged government managers to vote for the products they felt were most important or useful to their work. The survey results identified the priority concerns of several groups: state agency managers, local government officials, program and administrative professionals, and IT professionals. This collection of high priority concerns has become our initial working list. Other items may be added in the future.