The Role of Trust in New Models of Collaboration

Sharon Dawes
Sept. 1, 2013


Two kinds of trust relationships were critical to the successful implementation of these projects:

(1) Public trust. The degree citizens and other groups believe the project or service can be trusted to treat them fairly.

(2) Professional trust. The degree people and organizations charged with developing and delivering a service believe they can rely on the motives and predict the performance of other participants.

In the cases studied, tools that trigger three types of trust (calculus-based trust, identity-based trust, and institution-based trust) were used to resolve problematic issues and move the partnerships forward.

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