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Selected references

Altschuler, A.A. & Behn, R.D., eds. (1997). Innovation in American Government: Challenges, Opportunities, and Dilemmas. Washington, D.C.: The Brookings Institution.

Central Computer and Telecommunications Agency. (1996). Government Direct: A Prospectus for the Electronic Delivery of Government Services, [Online]. Available

National Partnership for Reinventing Government. (1993). Access America: Reengineering Through Information

Technology, [Online]. Available http://www.npr/gov/library/reports/it.html.

National Research Council, Computer Science and Telecommunications Board. (1998). Fostering Research on the Economic and Social Impacts of Information Technology: Report of a Workshop. Washington, D.C.: National Academy Press.

National Science Foundation. (1998). Digital Government Program Announcement – NSF98-121, [Online]. Available

President's Information Technology Advisory Council. (1999). Information Technology Research: Investing in Our Future, [Online]. Available

Schorr, H. & Stolfo, S.J. (1998). Towards the Digital Government of the 21st Century: A Report of the Workshop on Research and Development Opportunities in Federal Information Services, [Online]. Available http://

United States General Accounting Office. (1999). Major Management Challenges and Program Risks: A Government-wide Perspective – OCG-99-1, [Online]. Available getdoc.cgi?dbname=gao&docid=f:cg99001.txt.pdf.

United States General Accounting Office. (1997). Managing Technology: Best Practices Can Improve Performance and Produce Results – T-AIMD-97-38, [Online]. Available ai97038t.htm.

United States General Accounting Office. (1997). Measuring Performance: Challenges in Evaluating Research and Development – T-RCED-97-130, [Online]. Available rc97130t.htm.

United States General Accounting Office. (1997). Measuring Performance: Strengths and Limitations of Research Indicators – RCED-97-91, [Online]. Available