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Exploratory Social Media Project

Project overview

The emergence of social media and social networking presents the possibility of transforming the way government agencies communicate and cooperate among themselves and with the public. While the potential benefits of social media use by government agencies are considerable, the number of issues connected with such use and the number of potential pitfalls are substantial as well.

In response to growing interest in and concerns about social media in the public sector among government professionals, the Center for Technology in Government launched a project aimed at exploring some of the issues and benefits connected with social media tools. The first phase of this project was aimed at collecting some of the NY State government professionals’ most pressing questions and concerns surrounding the use of social media in the public sector. Results from this phase helped CTG design the second phase, which will delve into the identified issues in greater detail. This document reports on results collected during the first phase of this project.