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Critical Success Factors of Collaboration for Public Service Delivery

Different factors affect the performance of these collaboration projects. These factors are related either to the project's macro, meso or micro environments, to the partners involved, to the collaboration process, to the project development process, and to the governance methods used to organise and manage the project. We have grouped these factors into five dimensions represented in the conceptual model illustrated in figure 2. A sixth dimension should be added--the performance level of the collaboration and the service delivery program that it operates.

Conceptual Model of the New Models of Collaboration Research Project

The following sections present each dimension and identify the CSF associated with each 2.

2References have been omitted throughout this section for the sake of conciseness; however, they are available from the author.