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Recommendations

When seeking funding for laptop use, almost all LDSS identified goals of catching up on case backlogs and being able to use the laptops in the field. But after deployment, most LDSS made no policies to govern laptop use. This led managers and supervisors to develop policies for their own staff that were inconsistent with the overall goals. Despite the policy inconsistencies, almost every CPS caseworker reported liking the laptop, indicated it was a new way of working, and did not want to work without it. However, a very small number did resist the use of technology in CPS work. Productivity gains were achieved across all three LDSS despite engaging in relatively unchanged policies for mobility and use, leaving room for improvement. This statewide investment could potentially see more substantial gains in caseworker satisfaction and productivity with the following recommendations: