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Background

Over the last two years, New York’s Office of Children and Family Services (OCFS), Local Departments of Social Services (LDSS), and the state legislature embarked on a coordinated effort to deploy and assess mobile technologies in child protective services (CPS). New York is among a handful of states examining the use of mobile technologies to enhance child welfare and child protection service delivery. To date, over 600 caseworkers across the state have received laptops and various other mobile devices. Under the umbrella of The New York State Mobile Technology Project, four distinct and successive pilot and demonstration projects, along with the corresponding evaluation studies, were initiated and completed.