G2G initiatives require serious collaborative partnerships and use of technology to do intergovernmental work in new and innovative ways. This combination seems to drive the need for government to use its limited resources – funding, staff time, talent, accumulated knowledge of business processes, and ability to work within the organizational culture – in new ways as well. During the interviews, several important factors that influence the success of a G2G program emerged.
While G2G initiatives are usually not apparent to the general public, government innovators are realizing the benefits of such efforts. Many pursue the idea of a more coordinated intergovernmental connection because of improved information access and greater service efficiency for customers. Consequently, G2G was often a secondary effort designed to support G2B and G2C initiatives.
Many of the states we contacted had not begun offering G2G services yet. Those that did usually built them after first establishing G2C and G2B services. This was the case in the City of Indianapolis, where the former mayor championed citizen focused e-government. The infrastructure created mainly for G2C applications is now being used for internal G2G services.
Developing G2G applications as a way to deliver G2C or G2B services seems to occur when two or more government entities are required to complete a particular transaction for citizens or businesses. In order to provide an online application for businesses or citizens, two or more government entities needed to connect their business processes to allow multiple databases to interact and in some cases accept or disburse fees appropriately. Once the governmental entities can interact with each other they can offer citizens or businesses access to the application, submit information and/or fees, and receive the service.
For instance, in the State of Maine, car owners must to go to both the Bureau of Motor Vehicles and their municipal government to obtain documentation required to renew their car registration. As described earlier, the state’s Rapid Renewal program allows citizens to renew their motor vehicle registration and pay the local excise tax through an Internet application that meets both state and local requirements. Developing this G2G state local relationship was necessary for this G2C service to be possible.
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