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Overall Recommendations

Technology initiatives are rarely just about the technology. Most are about the organizational and policy environment in which these information technologies are embedded. Therefore, based on the assessment of all technologies within the Local Districts, our recommendations are divided in three categories: (1) technology, (2) management, and (3) policy.

More specifically, information technology initiatives do not take place in a vacuum and their results are significantly affected by managerial and policy factors. Thus, the results from our assessment clearly indicate that the use of mobile technologies for CPS is not different in this regard. To realize the most value in using these technologies, it is necessary to understand and act upon the management and policy factors that shape CPS work. The following recommendations describe actions within this approach.