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Chapter 6: Recommendations and Future Considerations

Introducing technology into a well established field of work is never easy. With continuous feedback in the process, however, implementers can close gaps between what is working and what is not. These recommendations present that kind of feedback to inform the experience and improve the process.

In the first phase of the pilot project, there were several policy and management recommendations that remain valid. These include taking a broader look at caseload, focusing on change management and overall support, dedicating resources to training, and developing additional measures of improvement. Additional recommendations from the extended pilot assessment are presented here.