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Chapter 3: Mobility and Use

The laptops provided caseworkers opportunities to work outside the office environment in new ways. This chapter reports on how the testers used those opportunities in terms of the type of work done and the locations, including attention to issues influencing that use. The results include attention to three locations: at home, in court houses, and in the field. Issues examined in relation to using the laptop outside of the office environment include: (1) difficulty establishing connection, (2) loss of connection, (3) the speed of connection, (4) level of privacy (or personal work space and ability to ensure confidentiality of information), (5) personal safety, and (6) amount of time available to use the laptop. How information was accessed and entered by testers was also examined.