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Executive Summary


This assessment is intended to help inform decision-making about the use and possible further deployment of wirelessly connected laptop computers for child protective service (CPS) field work. The report covers the pilot of approximately 135 laptops used by child protective workers and supervisors during a 12-week period during July-October 2007. The assessment is part of the New York City Administration for Children's Services (ACS) initiative to test mobile technologies in child protective services, in response to Mayor Bloomberg's "Safeguarding our Children 2006 Action Plan" and the New York State Portable Information Technology Pilot initiative. 

ACS's Division of Child Protection (DCP) worked with ACS Management Information Services to develop a pilot test for the use of the laptops by child protective service caseworkers. The Center for Technology in Government (CTG) conducted this assessment under the auspices of the New York State Office of Children and Family Services (OCFS). This report presents the results of an assessment of the technology in the extended pilot project.