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APPENDIX C: Data Collection Tools


Workshop Facilitation Plan


Assessing Mobile Technologies in Child Protective Services
ACS – Manhattan & Staten Island
8/27/07 & 8/28/07
Borough
 
Address
 
Location
 
Time
 
Participants
 
Manhattan
 
150 William St.
 
Conference Rm. 8A-1
 
9:30am – 12:30pm
 
About 14-16 CPS caseworkers
 
Manhattan
 
150 William St.
 
Conference Rm. 8A-1
 
1:30pm – 4:30pm
 
About 14- 16 CPS caseworkers
 
Staten Island
 
350 St. Marks Place
 
3rd Fl Conference Rm.
 
9:30am – 11:00 am
 
About 9-10 CPS Caseworkers
 
Staten Island
 
350 St. Marks Place
 
3rd Fl Conference Rm.
 
11:30 am – 1:00 noon
 
About 9- 10 CPS caseworkers
 
Staten Island
 
350 St. Marks Place
 
3rd Fl Conference Rm.
 
2:00 pm – 3:30 pm
 
About 9- 10 CPS caseworkers
 

Facilitation Plan
Time
 
Questions
 
5 min
 
Introduction/ Hello.
Who we are, Who is CTG, What is the assessment about, what we hope to learn
 
20 min
 
Icebreaker
  • If there was only ONE thing you could say about using laptops in CPS work or about your experience – what would it be?
 
20 min
 
Location – Based Use
  • Where do you keep your laptop throughout the day?- Explore why on each response.
  • What locations did you find were best for getting work done?
  • Where did you think you would be able to use your laptop that you didn’t or tried to and it didn’t work?
  • What prevented you from using your laptop? (technology, environment, connectivity)
 
35 min
 
Documentation and Productivity
  • What did the laptop enable you to do that you were not able to do before?
  • How did having a laptop make doing your work different? Better? Worse?
  • What work functions did you do the most while using the laptop? Why those functions?
  • How do you think using laptops in the field make you more efficient at documentation? Or if it doesn’t – why not?
  • Did having a laptop computer allow you to catch up on your work? (i.e. progress notes, closing cases, etc.) How so?
  • Were able to spend more time in the field doing visits since working with the laptop?
 
15 min
 
Break
 
20 min
 
Job Stress and Satisfaction
  • How does using a laptop affect your level of job stress? Is the same, different than before?
  • What made it more stressful – what made it less stressful?
  • Has satisfaction in doing your job changed since having the laptop?
  • Do you feel that having the laptop has given you increased flexibility in the way you do your job?
  • Have there been any barriers to using a laptop to do your work?
 
25 min
 
Reaching Full Potential
  • Are there any other technical tools that you feel would make your work easier (i.e. digital camera, dictation device)?
  • What will make using laptops better, more productive, easier?
  • Can you imagine circumstances under which having a laptop would be more useful (i.e. having a car, long commute)?
  • What impediments do you see to using this technology to its fullest potential? Prompts- policies, work practices, technologies, regulations, work style, capabilities, environment
 
15 min
 
General Impressions
  • Would you recommend a laptop to your co-workers? Why or why not?
  • If laptops were to be deployed to all CPS workers, would you change anything about their deployment (i.e. more or less training)?
  • Were there any technical issues that made it hard to use the laptop for your daily work (i.e. connectivity, hardware problems, number of log-ons)?
  • Were there any security risks that you noticed that you think should be addressed?
 
10 min
 
What else should we know that we didn’t ask?
 
5 min
 
Wrap – up
 

NOTE: You may also download PDF versions of the baseline survey and follow-up survey.