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Advancing Return on Investment Analysis for Government IT: A Public Value Framework

Abstract

Acknowledgments

Executive Summary

Introduction

Section I: Why Assess Public ROI for Government IT?

Section II: Research Summary of Public Value Case Studies

Section III: A Public Value Framework for Government IT Assessment

Section IV. Reflections on the Framework and the Value of Public Value

Appendix: The Research Basis for the Public Value Framework

Endnotes

Abstract
Advancing Return on Investment Analysis for Government IT: A Public Value Framework
Wed, 25 Oct 2006
Anthony M. Cresswell, G. Brian Burke, and Theresa A. Pardo
 
This white paper provides an analysis process that starts with a high level view of the IT investment and then drills down through successive steps to identify the specific measures and methods that will reveal and document public value. The assessment can be tailored to the size and nature of a particular investment decision. The framework is broad in scope so that it can be applied to virtually any government IT investment – from simple Web sites to government-wide information systems and architectures.
In addition to this white paper, CTG developed five case study reports:
  1. The Austrian Federal Budgeting and Bookkeeping System – Federal Government of Austria’s Enterprise Resource Planning (ERP) implementation to standardize the federal government’s budgeting and bookkeeping processes.
  2. The Commonwealth of Pennsylvania’s Integrated Enterprise System – Commonwealth of Pennsylvania’s ERP implementation to put in place the technical infrastructure and enterprise standards for core administrative functions.
  3. The Government of Israel’s Merkava Project – Government of Israel’s ERP implementation to restructure the financial, logistics, and human resource components of governmentwide administration.
  4. Service New Brunswick – A multi-channel “single window” citizen access to government services in New Brunswick, Canada.
  5. The Washington State Digital Archives – The State of Washington’s investment in digital archiving for government records to provide collection, preservation, and access to records of enduring legal and historical significance.

* This material is based upon work supported by SAP. Any opinions, findings, conclusions, or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of SAP.