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Appendix A. Detailed Directions for Worksheet

Organizational Readiness

Often, the development of the first Internet-based project in the agency requires a great deal of planning and support to get off the ground. The Internet is relatively new, the technology is rapidly changing, the user base is quickly developing, and few government agencies have first-hand experience with developing and operating Internet services.

This category includes the resources necessary to get the agency to the point where implementation of the Internet-based service is feasible. It includes training, demonstration projects, and other educational activities designed to help agency management and staff become more familiar with Internet-based services and technologies so that they may make sound decisions about the proposed project and its technology.

A variety of activities can support this decision. Specific activities appropriate for WWW services can be found in the CTG publication Delivering Government Services on the World Wide Web: Recommended Practices for New York State. More general suggestions may be found in CTG's Making Smart IT Choices: A Handbook.

Human Resources Costs
Training for Technology Awareness
This category includes the training and demonstration activities necessary to acquaint the agency management and staff with the potential of Internet-based services. It includes exploratory investigations and trials of the Internet, best practices research and demonstrations, development and demonstration of preliminary prototypes, and training and self-study of staff involved in the decision making.
Planning for Internet Presence
This category includes the management, technical, program, and policy staff resources to plan for the service. This includes project development, review, and fiscal analysis on the project. The plan should include an assessment of outsourcing options for developing and operating portions of the service.
Specific tasks might include:
  • strategic planning for services
  • conducting a successful pilot
  • gaining executive level support
  • cost-performance analysis
  • internal and external marketing
  • promoting intraorganizational cooperation
  • identification and structuring of information
  • defining roles and responsibilities
  • team formation
  • identifying liaisons for program areas
  • developing staff expertise
  • advance public relations
  • providing for post-implementation Web site support.