Artificial Intelligence (AI) and Public Managers: Key Questions and Recommended Actions

Zong-Xian Huang, Meghan E. Cook, J. Ramon Gil Garcia, Theresa A. Pardo
Oct. 24, 2023


Rapid advances in Artificial Intelligence (AI) research and development are driving the integration of AI into theCTG AI Report operational systems that underlie the effective functioning of governments at all levels and around the world. As government leaders and managers ready themselves to transform their agencies through digital strategies and make enterprise technological investment decisions, they must consider that most new systems include some form of AI. Therefore, it is essential that government leaders understand AI and its potential for revolutionizing government services and decision-making. Although much has been written about AI in the public sector, there is little that offers practical guidance for use by government leaders as they make strategic investments that involve AI.

This Primer was developed by the Center for Technology in Government at the University at Albany, State University of New York (CTG UAlbany), in partnership with CTG UAlbany’s Global Advisory Board. It includes both original and cited information showcasing definitions, descriptions, classifications, use cases, and considerations drawn from CTG UAlbany’s expertise as well as a body of practitioner and academic literature. It is a curated mix of perspectives designed to provide government leaders and managers with a foundation on AI as well as some recommended actions they can take now.