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Many people working in state and local government organizations face challenges in using information to do their jobs. They seek to use government information for program planning, monitoring, and evaluation, but struggle with a general lack of understanding of the nature and level of financial, technical, and human investments necessary to use information well.

The Center for Technology in Government led an investigation into policies, data standards, costs, skills, strategies, and technical tools associated with effective information use in the public sector. Working with seven state and local agencies on projects with varying information use issues, CTG led each project team through the project definition phase while researching the factors that influence effective information use.

The culmination of the findings are reflected in the Web-based practical resource The Insider's Guide to Using Information in Government . It presents, along with case studies from the seven projects, the management, technology, and policy issues that affected the agencies' efforts to effectively use and share information to fulfill their goals.