Scope of Work
This project consisted of three main activities: (1) conducting an international workshop with experts in government IT to develop a research agenda and conceptual themes for public return on investment (ROI) assessment; (2) conducting five case studies of public ROI in governments internationally to include the US, Canada, and Europe, and (3) developing a white paper presenting a new methodology for assessing public returns on government IT investments.
Agenda Setting Workshop
On July 13, 2005 the Center for Technology in Government, in collaboration with SAP, hosted a consultative workshop on assessing public return on government investments in IT. A select international group of 22 experts from government, academia and the private sector were invited to met with researchers from CTG to discuss the core issues and themes that make assessing public ROI for IT investments such a complex and difficult problem. CTG disseminated the results from this workshop to the participants and also the information collected to inform the follow-on research.
Representatives from the below government agencies, academic institutions, and private sector companies had the opportunity to work throughout the day to define and clarify issues, and to share knowledge about public ROI practices and experiences in the North America, Europe, and elsewhere.
Government representatives included:
Austrian Ministry of Finance
Canada Revenue Agency
U.S. General Services Administration
U.S. Government Accountability Office
McKinsey & Company
University of North Carolina at Chapel Hill
Technical University Delft, The Netherlands
CTG, with support from SAP, completed its five case study site visits in mid April of this year. The CTG research team visited and interviewed key participants in government institutions both in the United States and internationally. Interviewees included senior government officials, IT and program managers, and system users who were willing and able to speak about the Public return on investment (ROI) of specific government IT initiatives that they were involved in.
In collaboration with the case study participants, CTG developed five case study reports. To view the reports, click on the links below. The five case studies included:
- The Austrian Federal Budgeting and Bookkeeping System (Austria) – Federal Government of Austria’s Enterprise Resource Planning (ERP) implementation to standardize the federal government’s budgeting and bookkeeping processes.
- The Commonwealth of Pennsylvania’s Integrated Enterprise System (United States) – Commonwealth of Pennsylvania’s ERP implementation to put in place the technical infrastructure and enterprise standards for core administrative functions.
- The Government of Israel’s Merkava Project (Israel) – Government of Israel’s ERP implementation to restructure the financial, logistics, and human resource components of governmentwide administration.
- Service New Brunswick (Canada) – A multi-channel “single window” citizen access to government services in New Brunswick, Canada.
- The Washington State Digital Archives (United States) – The State of Washington’s investment in digital archiving for government records to provide collection, preservation, and access to records of enduring legal and historical significance.
Project White Paper
During the spring and summer of 2006, CTG completed its analysis of the case studies data and related research findings. Based on both the case studies data and related research findings, CTG also developed its project white paper Advancing Return on Investment Analysis for Government IT: A Public Value Framework. Prior to publishing, the white paper was reviewed by a select group of thought leaders from the public and private sectors and academia. Participants from both the July 2005 Public ROI Workshop and the case studies were part of this expert review group.