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Scope of Work
The National Science Foundation (NSF) program on Digital Government supports experimentation and research to improve the information-based services that government provides to citizens or uses internally to carry out its mission. These services are often developed in the multi-layered federal-state-local system of program administration and service delivery. They involve complex interactions among the political, organizational, technological, cultural, and human factors that shape the implementation environment.

The objective of this workshop was to identify and develop research themes and projects that focus on these important factors affecting the use of advanced information technology in government. Workshop participants adopted a "program-centric" view of the information content and processing needs of major government functions, with special attention to the needs of program managers. The workshop was funded by NSF and organized by the Center for Technology in Government at the University at Albany, SUNY.

The invitation-only workshop was held October 5 - 6, 1998. During the two-day event, distinguished representatives from federal, state and local government agencies interacted with leading social, information, and computer scientists and representatives from private industry and nonprofit foundations. Activities and discussions focused on finding common interests and concerns as the basis for multidisciplinary research projects that could be proposed for funding under the Digital Government initiative.

Following the workshop, a report was presented to the National Science Foundation that:

  • proposed criteria for investing in research activities that will have the greatest positive impact on government programs, services, and customers;
  • identified issues, opportunities, and themes for cross-disciplinary research to foster the creation, adoption, and diffusion of innovative and effective government IT applications;
  • recommended criteria for evaluating the effectiveness of the research program; and
  • recommended ways to build mutually beneficial links between researchers and the information services and government management communities.