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Research Discussion
The Economic Impact of Interoperability in Delivering Electronic Citizen Services

Lorenzo Madrid, Microsoft’s Chief Technology Officer for the Latin America Region, World Wide Director for the Government Interoperability Initiative.
Monday, November 8, 2010, 2:00 – 3:30 p.m.
Location: CTG Office, 187 Wolf Road, Suite 301, Albany, NY 12205

This presentation will show the impact of interoperability on GDP due to the lack of provisioning integrated citizen services. It will also address the key elements and constraints government face when deploying interoperable services and pinpoint the reasons why government should look into interoperability from a much broader prospective other than technical capabilities.

Dr. Björn Niehaves
Lorenzo Madrid has over 30 years of working experience in the ITC industry, many of them throughout the Latin America region. He joined Microsoft in 2003, as the Public Sector Director for Brazil and thereafter moved to the USA to become Microsoft’s Chief Technology Officer for the Latin America Region. In 2007, he was appointed as the World Wide Director for the Government Interoperability Initiative

During his professional career, Lorenzo was the CIO for Education Secretary - State of Sao Paulo, Brazil, providing ITC services to supply the demand for IT education and Internet access in 6,000 schools with 300,000 teachers and six million students.

Lorenzo also participated as a consultant for the Brazilian Government on the technical architecture of innovative e-government systems such as the SISCOMEX (for handling Import and Export on-line documents) and in the On-Line Income Tax System. These systems incorporate the use of multiple IT platforms and support over 55 million users.

He has been keynote speaker in several international events, such as COMDEX, The Economist World Forum, the World Wide Forum in Technology for Tax Systems, the West Indies Government Conference, The Philippines Information Officers Forum, among others, addressing the impact of technology in society and its importance to leverage economic growth.

He also has been a lecturer at The Lee Kwan Yew School of Public Policies in Singapore, The Dubai School of Government, and The Center for e-Governance Development in Ljubljana, in addition to the Schools of Engineering of Quito in Ecuador, São Paulo, Brazil and Santiago de Chile.

Lorenzo Madrid holds a BSc in engineering from the Polytechnic School, University of São Paulo, where he also had his MSc work in Calculus. He has published three books and several articles about the impact of technology in society.