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Maximizing Current and Future Mobile Technology Investments

Abstract

Acknowledgments

Executive Summary

Background

An Extended Assessment

Maximizing Current and Future Technology Investments

Recommendations

APPENDIX A: Methodology

Appendix B – Wayne County Department of Social Services

Appendix C – Onondaga Department of Social Services

Appendix D – New York City Administration for Children’s Services (ACS)

Appendix E: Workload measures

APPENDIX F: About the Center for Technology in Government (CTG)
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APPENDIX A: Methodology

New York City Administration for Children’s Services (ACS)

First data collection period

The first data collection period collected data from a pre and post online survey, workshops, individual interviews, and data extracted from CONNECTIONS. For a full description of the methods used please reference http://www.ctg.albany.edu/publications/reports/assessing_mobile_2008. See Appendix B.

Second data collection period

The second data collection period used two types: videoconferences with a sample of caseworkers and data extracted from CONNECTIONS. Two video conferences were held with caseworkers and supervisors on September 15, 2008. Three caseworkers and eight supervisors participated. All participants were given sample questions prior to the videoconference focusing on: use, location, changes in work, integration into work like, satisfaction, perceptions of timeliness, and value to clients

The CONNECTIONS data were pulled by the date a progress note was entered by participants during two timeframes—the pre-test and test periods. These timeframes were equal in duration. A total of 73,212 progress note entries and 3,797 unique investigation stages made up the dataset from 72 CPS caseworkers (see Appendix E for more information).