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Assessing Mobile Technologies in Child Protective Services

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Project Summary
In early 2006, the NYS Legislature and the NYS Office of Children and Family Services (OCFS) initiated a pilot program to test how portable information technology (now commonly called mobile technology) could be used in child protective services (CPS) casework. At the time, New York State was among a handful of states examining the use of mobile technologies to enhance child welfare service delivery. To understand and learn from the incremental deployment, OCFS partnered with CTG to conduct an assessment of each pilot period in order to answer important questions about the changes and impacts brought about by mobility in CPS work. A series of six evaluation reports focus on device selection, what makes a supportive mobile environment, and provides rich descriptions of how workers use devices to do their work.