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Maximizing Current and Future Mobile Technology Investments

Abstract

Acknowledgments

Executive Summary

Background

An Extended Assessment

Maximizing Current and Future Technology Investments

Recommendations

APPENDIX A: Methodology

Appendix B – Wayne County Department of Social Services

Appendix C – Onondaga Department of Social Services

Appendix D – New York City Administration for Children’s Services (ACS)

Appendix E: Workload measures

APPENDIX F: About the Center for Technology in Government (CTG)
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Recommendations

Standard Policies and Practices throughout District

Policies about laptop use must be districtwide. Divisions or units should strive to have a uniform set of rules or practices. The opposite can create inconsistent use, confusion, and likely resentment among units, which can lead to decreased or no laptop use. Supportive policies and clear procedures for compensation (for use after regular work hours) and laptop use in the field are the two most critical inconsistencies.