We looked at various measures of satisfaction in relation to CPS work and job-related stress to assess how using the laptop impacts employee morale. The first assessment study revealed that caseworkers were satisfied with using laptops in CPS work and would likely recommend using a laptop to colleagues. However, those who were not satisfied generally reported connectivity issues, such as the lack of connectivity or connectivity problems (i.e., slow speeds or inconsistent signals) as reasons.

In the extended assessment, caseworkers and supervisors again reported their overwhelming satisfaction with having a laptop. However, there was more frustration reported with policy and management messages regarding laptop use.

In both periods, the major benefits reported from using the laptop included increased flexibility in when and where work was done, value for on-call and emergency situations, and better use of time while on-call. For example, caseworkers reported that when the laptop is really needed, it is available and beneficial. However, between the initial assessment and the extended assessment, the caseworkers in the extended assessment were less likely to report that the laptop had increased their flexibility of when and where work gets done. Most, as noted, used the laptop at home, versus using it while in the field or in court. Another example demonstrated the value of having laptops in emergency or on-call situations. Emergency situations may not happen on a daily basis, however caseworkers repeatedly reported the important value of a laptop and access to information when needed. In addition, when on-call, the laptop provides access to information at the worker’s home. This saves time traveling back and forth to the office. Another example of laptop convenience in extreme situations are child removals where a caseworker can do clearances (i.e., background checks) from the field to ascertain whether a child can be placed with referred individuals.