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Assessing Mobile Technologies in Child Protective Services: A Demonstration Project



Recommendations

Further Investigate a Potential Connection Between Replacing Desktop PCs and Mobility and Productivity

Some of the interview comments and anecdotal information from this assessment hinted at a possible connection between productivity and replacement of desktop PCs. If a caseworker is given a mobile device as a complimentary piece of equipment as opposed to the primary device to do their job, do they use if differently? Do they bring it with them more or less often? Do they modify work patterns in one scenario more than another? Or is the initial technology adjustment period simply compounded with the deletion of desktops PCs and affect initial work habits? These questions, and others, are worth investigating.