We examined the changes in efficiency and productivity in terms of the pace of case closings and safety assessments submitted. It appears the rate of timely closing of cases between zero and 60 days increased for both field offices during the test period and can be seen as evidence of productivity increases.

Graph 6 - Proportion of Cases Closed Pre-Pilot and During Pilot

Manhattan testers increased the rate of case closings within 60 days (40 % pre-; 45 % during pilot), despite a 32 % increase in the number cases between pre- and during-pilot test periods (440 cases; 579 cases respectively). Similarly, Staten Island testers increased their rate of case closings within 60 days (71 % pre-; and 79 % during-pilot); while experiencing a smaller case number increase of 8%. Within this population of testers, the Staten Island participants have a larger number of cases overall than Manhattan participants (1383 cases; 1019 cases respectively).

The proportion of safety assessments submitted in the pre-pilot and during-pilot periods was also examined. By law, a safety assessment needs to be submitted within seven days.

Graph 7 - Safety Assessments Submitted Within Seven Days

The submission rate of safety assessments within seven days stayed about the same for each field office pre- and during-pilot test periods; however, Manhattan maintained the same rate of submission with a 32 % increase in the number of safety assessments submitted (which corresponds to the case increase mentioned above – each case should have a safety assessment submitted although some cases close without submitting a safety assessment). This can be seen as evidence of productivity increases in Manhattan. Staten Island did not have a substantial increase in case numbers or safety assessments during this period, but maintained a similar submission rate.