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Assessing Mobile Technologies in Child Protective Services



Chapter 3: Mobility and Use

Experiences from managers and supervisors

Overall, managers and supervisors II seemed more enthusiastic and positive than caseworkers as to how helpful the laptops are in their everyday work. Home was viewed as the location where laptops were the most valuable to the manager and supervisors interviewed. They liked the flexibility for when and where they did their work. One manager stated that she took her laptop to all out-of-office meetings and after the meeting she would check on her cases so when she returned to the office she was caught up and was not surprised by anything. Another manager stated that it was great having it at home because if a caseworker calls late at night or on the weekend with an emergency she can go onto the system and look up whatever she needs to advise the caseworker from home, instead of having to go to the office. However, one supervisor expressed that the laptop’s slow connection speed reduced the likelihood of using it at home and instead, preferred to continue to do work at home through the existing remote access.