One of the most direct influence on the laptop experience is the nature of casework itself. Within this profession, there are a host of responsibilities and competing priorities. While it is necessary to investigate child protective cases by being physically present with the family, it is just as important to document all findings in CONNECTIONS. This creates a tension between spending time working with families versus documenting. Caseworkers must also devote time to court appearances, follow ups, and removals. Introducing a tool that changes where work can be done, can impact the overall experience.