Caseworkers bring a range of attitudes and skills toward technology and change to laptop use. How to get information into a digital format can be the caseworker’s personal work style choice. Many caseworkers prefer typing notes into a word processing document, while others may prefer hand writing all their notes first. Some caseworkers may prefer dictating to writing or typing, or using software to convert spoken language into digital text. These preferences and general attitudes towards technology can be significant in determining the laptop experience. Some people are naturally curious and willing to try new tools, while others resist change.

Personal circumstances and home life also play a role in shaping laptop use. Factors such as where the caseworker lives and modes of available transportation affect the laptop experience. Caseworkers who use public transportation to commute may find opportunities to work then, while caseworkers who drive will miss those opportunities. In addition, caseworkers who live farther away from cell service may experience a harder time staying connected.