The assessment covered a four month period from mid June 2007 to late October 2007. There were four streams of data collection throughout this project. Surveys of pilot participants and data from the central OCFS CONNECTIONS database were used to assess productivity, user satisfaction and timeliness, and patterns and locations of laptop use. This data was supplemented by material from workshops with CPS workers in both field offices and telephone interviews with CPS supervisors and managers from both boroughs (a more detailed description of the methodology is in Appendix B). A baseline survey was distributed in June 2007 to all participating caseworkers. All participants underwent training and were given laptops by the end of July. Five workshops with Manhattan and Staten Island caseworkers were conducted at the end of August, approximately four weeks after the beginning of the pilot. In October, the research team conducted teleconferences with supervisors and managers from both boroughs and distributed the post survey to all participating caseworkers. CONNECTIONS data collection occurred in the pre-pilot period from April 29, 2007 – July 21, 2007 and during-pilot period July 29, 2007 to October 19, 2007.