The Center for Technology in Government (CTG) was asked to conduct the independent assessment of laptop use in the CPS work setting and the impact on CPS work. These four categories of investigation emerged from preliminary discussions with OCFS, ACS-MIS, and ACS-DCP:

• Efficiency/ Productivity - measured by factors such as changes in number and timeliness of documentation (i.e. progress notes, safety assessments), change in the number of cases closed and reports of ability to use time differently and/or more effectively.
• Types and Locations of Work - the types of work activities the laptop computers were used for and where they were being used most frequently. It also contains investigation of barriers/issues encountered by CPS workers in specific locations.
• Effect on Current Work Practices and Policies - how work practices changed with the introduction of technology and how policies and management practices may impede or promote the use of laptops.
• Overall Opinion and Satisfaction - effect of laptop use on workers’ overall job satisfaction, work-related stress levels, and satisfaction with using the laptop, including willingness to recommend the laptops to other CPS workers.