Evidence of productivity gains came from the impressions of the users and from work recorded in the CONNECTIONS system. About two-thirds of participants reported improved timeliness of documentation using the laptop, although prior to laptop use, over 50% of the caseworkers were documenting events within the same day. In addition, over three-fourths reported improved ability to access case information from the field with the laptop, but they did not report highly improved communication with supervisors or service to clients. Some participants during workshops expressed that they did receive new case assignments while in the field by checking their email and CONNECTIONS accounts.

Work records from the CONNECTIONS system reveal a mixed pattern. The pace of case closings increased moderately with laptop use; the number closed in the first seven days increased from 10 to 20%, with that differential remaining for the full 60-day period for closing cases. The number of cases closed within the first 60 days increased moderately in both offices-between five and seven percent. The volume of other work—progress note entry and safety assessments—remained unchanged.

Using the laptops had an overall positive impact on satisfaction and attitudes toward the work. Over 65% of the users reported being satisfied with the laptops, with slightly higher proportions in Manhattan. Perceptions of having adequate resources and feeling valued increased as well. The proportion of users willing to recommend laptop use to a colleague were very high (77 % of testers). Over half of the users reported lowered job stress with laptop use as well.